CUSTOMER SERVICE

A Student Telephone Services customer service representative is available by phone weekdays from 8:30 AM to 4:30 PM to address your questions and concerns. STS may be reached by phone at (412) 396-4425 or by email at sts@duq.edu. We welcome your questions.

• Credit Limit
• Billing and Payments
• Account Notification

CREDIT LIMIT

Like any credit card, you have an established credit limit. If you exceed your credit limit at any time, even within a week, your calling card number will be deactivated. If your card is deactivated you would still able to receive incoming calls and place campus calls. You may arrange for a lower credit limit. There is a common misconception among students that they do not have to pay their account balance until it reaches the established $150.00 credit limit. Your telephone bill must be paid in full by the due date each month, whether or not you reach your established credit limit.

BILLING AND PAYMENTS

• Billing Schedule

STS will send you a monthly statement which will include charges for telephone services you have requested. Return the remittance portion of the statement with your payment in the return envelope that is provided.

You can have your monthly bill mailed either to your campus mailbox or to your parent's home address. You can pay your bill with cash, check, Mastercard, Visa or Discover. You may also call us with your credit card number and expiration date and we will process your payment immediately. You can also drop your payment in one of the STS dropbox located on the second floor (outside the Student Mail Center window) in Towers.

Please make your check or money order payable to "Duquense University." Do not send cash payments through the mail.

If you would like to pay your STS bill by cash please call us at to make arrangements.

Your campus calling card is an extension of credit. You are responsible and liable for all calls charged to your account. Your bill must be paid in full by the due date appearing on your statement. If your bill is not paid in full by the due date, you will be assessed a $3.00 late fee and your STS service will be deactivated.

PLEASE NOTE: Your telephone bill must be paid in full by the due date whether or not you reach your established $150.00 credit limit.

BILLING SCHEDULE

Here is the schedule when you will receive your monthly telephone bills. STS takes into consideration holiday breaks and graduation dates when preparing each invoice. Each billing cycle has a "will receive" date and a "due date." We anticipate full payment of each month's bill by the due date. Please make your check or money order made payable to "Duquesne University." You are given a seven day grace period before your STS service will be deactivated. You are financially responsible for all calls made using your campus calling card.

Our billing schedule for the 2006 - 2007 academic year is as follows:

If you do not receive a bill by the "will receive" date, call the STS office and a copy will be sent to you.

ACCOUNT NOTIFICATION

Similar to a credit card, you have an established credit limit with STS. If you exceed your credit limit at any time, even within a week, your campus calling card will be deactivated. You may arrange for a lower credit limit. There is a common misconception among students that they do not have to pay their account balance until it reaches the established $150.00 credit limit. Your telephone bill must be paid in full by the due date each month, whether or not you reach your established credit limit. STS will mail you a notice when you exceed your limit. The notice will go to the same mailing address as your invoice.

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