STS subscribers receive free Voice Mail service.

Your callers can leave up to a three minute message, voice mail stores up to ten messages and messages can be saved for seven days before they are automatically deleted by the voice mail system.

Please read all instructions before proceeding! System prompts are provided once you log on to the voice mail system.

Step One – Access your mailbox:
a. Call the voice mail system by dialing x4740 from campus, or 412-396-4740 from off-campus
b. When the voice mail system answers, press the # key on your phone
c. Enter your voice mailbox number, which is your 4-digit telephone extension (for example, if your phone number is 412-396-8101, your extension is 8101)
d. Enter your temporary security code, which is 3853

Step Two – Change your security code:
a. Enter a NEW security code for your mailbox. Make this number something you and your roommate(s) will easily remember, and make a note of it and put it in a safe place. Your new security code must be between 4 and 10-digits long, and cannot match your extension number
b. Press the # key when complete
c. Re-enter your NEW security code to confirm
d. Press the # key when complete

Step Three – Record your names:
a. Press 1 to begin recording. Simply state your names (for example, Linda and Julie). Do not record your greeting in this space
b. Press the # key to end recording
c. Press the #key to save recording, or press 1 to re-record your names

Step Four – Record your greeting:
a. Press 1 to begin recording. Greeting example: "Hi, this is Linda and Julie's room. Please leave a message after the beep, and your call will be returned as soon as possible"
b. Press # to end recording
c. Press # to save recording, or press 1 to re-record your greeting
d. Press 9 and then 9 again to exit your mailbox

Step Five – Request activation:
a. Call the Voice Mail Activation Line at x4350. Simply leave your name and telephone extension. Voice mail will be activated within two working days. Once activated, voice mail will pick up after 4 rings.

Please note: When you pick up your handset, you will hear a stutter dial tone when you have a voice mail message. A stutter dial tone will give you a series of beeps before turning into a regular dial tone.

Click here for instructions on using Voice Mail.

Back to Voicemail Services

Using your Voice Mail Service

• Retrieve your Messages
• Options while Listening
• Change Your Greeting

Retrieve your Messages:

To retrieve your new or saved messages:
1. Dial x4740 (or 412-396-4740 from off-campus)
2. When the voice mail system answers, press #
3. Enter your personal mailbox number
4. Enter your security code
5. Press [5] to listen to your messages

Options while Listening

While listening to your messages you can:

• Press [2] to replay portions of message
• Press [2][2] to replay entire message
• Press [3] to erase current message
• Press [4] to advance within message
• Press [5] to advance to next message
• Press [7] to save current message
• Press [8] for time and date of message
• Press [0] for assistance

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Changing your Greeting

You may change your greeting as often as you'd like. Consider doing so to announce extended leaves from campus or when you're not able to regularly check for new voice mail messages.

To change your mailbox greeting:
1. Dial x4740
2. When the voice mail system answers, press [#]
3. Enter your mailbox number
4. Enter your security code
5. Press [4] for greeting
6. Press [6] for new greeting

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Frequently Asked Questions

Q: Callers tell me they receive a recorded message such as "Thank you...just a moment", "Extension xxxx doesn't answer. Please enter another extension", or "Please wait during the silence." What's wrong with my mailboxes?

A: If callers receive one of the above messages, your mailbox greeting probably is not set up. If you believe everything is set up correctly, call STS at x4425 for further assistance. Before calling, make sure you did not turn your greeting off by mistake. It's easy to turn your greetings back on. Simply log into your voice mailbox, and at the ready prompt type 4 and then 1 to turn your greeting on.

Q: I listened to all of my new messages and pressed 3 to delete them, but when I dial into my mailbox the messages are still there. Why?

A: If you do not exit the voice mail system by pressing 9 and then 9 again, voicemail will keep the messages marked as new. Always exit the voice mail system by pressing 9 9.

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